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{"id":384,"date":"2020-03-14T20:15:33","date_gmt":"2020-03-14T19:15:33","guid":{"rendered":"http:\/\/blog.massimopetrossi.com\/?p=384"},"modified":"2020-03-14T20:15:40","modified_gmt":"2020-03-14T19:15:40","slug":"come-cadiamo-nei-tranelli-del-marketing","status":"publish","type":"post","link":"https:\/\/blog.massimopetrossi.com\/senza-categoria\/come-cadiamo-nei-tranelli-del-marketing\/","title":{"rendered":"Come cadiamo nei tranelli del marketing?"},"content":{"rendered":"\n

Lavoro nel campo della comunicazione e del marketing ormai da parecchi anni, sia come consulenza alle aziende, sia come agente sul campo. In questo tempo ho visto che uno dei miti pi\u00f9 duri a crollare (e uno dei paradigmi del training degli agenti di vendita) \u00e8 che devi sbaragliare la concorrenza, che tu debba essere pi\u00f9 convincente e porti via clienti agli altri.
Questo pu\u00f2 essere vero se il tuo prodotto \u00e8 un servizio one-shot, che una volta prestato avr\u00e0 soddisfatto per sempre il cliente; ma quando vendi beni di consumo \u00e8 valido questo discorso?
Forse no.<\/p>\n\n\n\n

\"\"<\/figure><\/div>\n\n\n\n

Un interessante esempio viene dalla considerazione fatta di recente su Quora<\/a> da Glenn R. Anderson<\/a> nel suo breve articolo What marketing tricks do people fall for every day<\/a><\/em> (la mia traduzione in italiano<\/a> \u00e8 in fondo): <\/p>\n\n\n\n


\n\n\n\n

Imagine there is a Coke vending machine on your campus or near your place of business. Let\u2019s say they sell a hundred cans of Coke a day.<\/p>\n\n\n\n

\"\"\/<\/figure><\/div>\n\n\n\n

Then Pepsi comes along and puts up a machine right next to the Coke machine.<\/p>\n\n\n\n

\"\"\/<\/figure><\/div>\n\n\n\n

How many cans of soda (or pop for those of you from Western New York or the Great Lakes region) do you think each machine will now sell?<\/p>\n\n\n\n

Fifty each? A sixty-forty split?<\/p>\n\n\n\n

More likely than not, 200 each.<\/p>\n\n\n\n

Why?<\/p>\n\n\n\n

Because when there is only one soda machine, the question for the consumer is, \u201cdo I want a soda or not?\u201d However, when there are two vending machines, that first question is by-passed and becomes, \u201cdo I want a Coke or a Pepsi?\u201d<\/p>\n\n\n\n

It is counter-intuitive, but having competitors side-by-side can increase sales of both.<\/p>\n\n\n\n

ADDENDUM:<\/strong><\/p>\n\n\n\n

Several people have asked for more details about this phenomenon.<\/p>\n\n\n\n

Ask and it shall be given.<\/p>\n\n\n\n

This explanation by Ross Wilson<\/a> in the comments section seems reasonable.<\/p>\n\n\n\n

I\u2019ve worked in marketing. And I can\u2019t tell you where it comes from, probably in the common sense category, but it\u2019s definitely marketing 101. We rarely offer one kind of anything for the same reason. It\u2019s not necessarily to sell more, but just to sell. Do I want an X or nothing? Nothing is half your options. Or, do I want an X or a Y? Now nothing is more likely not even an option.<\/em><\/p><\/blockquote>\n\n\n\n

It also works with incentives. Do you want to win a drone or a games console? To do either they have to buy. It\u2019s getting people to choose a preference in the hope they\u2019ll confuse preference with want or need.<\/em><\/p><\/blockquote>\n\n\n\n


\n\n\n\n

Traduzione in italiano:<\/h4>\n\n\n\n

Immaginiamo che ci sia un distributore automatico di coca cola nel tuo campus universitario, o vicino al tuo posto di lavoro. Poniamo che venda cento lattine di Coca-Cola al giorno.<\/p>\n\n\n\n

\"\"\/<\/figure><\/div>\n\n\n\n

Poi arriva Pepsi, e installa una sua macchina proprio accanto a quella della Coca-Cola.<\/p>\n\n\n\n

\"\"\/<\/figure><\/div>\n\n\n\n

A questo punto, quante lattine di soda pensate che vender\u00e0 ogni macchina?<\/p>\n\n\n\n

Cinquanta lattine ciascuna? Si divideranno il mercato 60% – 40%?<\/p>\n\n\n\n

Molto pi\u00f9 probabilmente, venderanno 200 lattine ciascuna.<\/p>\n\n\n\n

Perch\u00e9?<\/p>\n\n\n\n

Perch\u00e9 quando esiste una sola macchina per bibite, la domanda che il consumatore si pone \u00e8: “Voglio una bibita o no?<\/em>” Ma quando ci sono due distributori automatici, quella prima domanda viene superata e diventa: “Voglio una Coca-Cola o una Pepsi?<\/em>“<\/p>\n\n\n\n

\u00c8 controintuitivo, ma avere concorrenti fianco a fianco pu\u00f2 aumentare le vendite di entrambi.<\/p>\n\n\n\n

AGGIUNTA<\/p>\n\n\n\n

Diverse persone hanno chiesto maggiori dettagli su questo fenomeno.<\/p>\n\n\n\n

Chiedi e ti sar\u00e0 dato.<\/p>\n\n\n\n

Questa spiegazione di Ross Wilson nella sezione commenti sembra ragionevole.<\/p>\n\n\n\n

Ho lavorato nel marketing. E non saprei dirti da dove \u00e8 venuta, probabilmente dal “buonsenso”, ma \u00e8 sicuramente una delle 101 regole del Marketing. Per lo stesso motivo, raramente si offre in vendita un solo tipo di qualche cosa. Non \u00e8 necessariamente per vendere di pi\u00f9, \u00e8 semplicemente per vendere qualcosa.<\/em><\/p>

Davanti alla domanda “Voglio un X o niente?”, “niente” \u00e8 la met\u00e0 delle opzioni che hai. Ma davanti a “voglio un X o un Y?”, “niente” non \u00e8 pi\u00f9 nemmeno una delle opzioni.<\/em><\/p>

Funziona anche con gli incentivi: <\/em><\/p>

“Vuoi vincere un drone o una console di gioco?” <\/em><\/p>

Sia in un caso sia nell’altro, devono comprare. <\/em><\/p>

Si tratta di spingere le persone a scegliere una preferenza, nella speranza che confondano la preferenza con il desiderio o la necessit\u00e0.<\/em><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

La presenza di prodotti della concorrenza \u00e8 sempre un problema?<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_post_was_ever_published":false,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[],"tags":[],"wppr_data":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5jECZ-6c","jetpack-related-posts":[],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/blog.massimopetrossi.com\/wp-json\/wp\/v2\/posts\/384"}],"collection":[{"href":"https:\/\/blog.massimopetrossi.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.massimopetrossi.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.massimopetrossi.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.massimopetrossi.com\/wp-json\/wp\/v2\/comments?post=384"}],"version-history":[{"count":6,"href":"https:\/\/blog.massimopetrossi.com\/wp-json\/wp\/v2\/posts\/384\/revisions"}],"predecessor-version":[{"id":394,"href":"https:\/\/blog.massimopetrossi.com\/wp-json\/wp\/v2\/posts\/384\/revisions\/394"}],"wp:attachment":[{"href":"https:\/\/blog.massimopetrossi.com\/wp-json\/wp\/v2\/media?parent=384"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.massimopetrossi.com\/wp-json\/wp\/v2\/categories?post=384"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.massimopetrossi.com\/wp-json\/wp\/v2\/tags?post=384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}